Refund policy

ABLYEA Return & Refund Policy

At ABLYEA, we want you to feel confident when choosing products for your home. We understand that mattresses and furniture need to be experienced in your own space, which is why we offer dedicated home trial periods and clear, fair return guidelines.

1. Home Trial Periods

Mattresses — 100-Day Trial

Mattresses purchased directly from ABLYEA are eligible for a 100-Day Trial beginning on the date of delivery.

We recommend trying your mattress for at least 30 days to allow your body time to adjust and for the materials to fully settle.

Return requests must be submitted within the 100-Day Trial period.

Modular Sofas & Sectionals — 30-Day In-Home Trial

ABLYEA modular sofas and sectionals are eligible for a 30-Day In-Home Trial beginning on the date of delivery.

This gives you time to experience the comfort, layout, and fit of the sofa in your home.

Return requests must be submitted within the 30-Day In-Home Trial period.

2. Shipping & Shipping Protection

Free Outbound Shipping

ABLYEA provides free standard outbound shipping on eligible mattress and sofa orders within the contiguous United States.

Free outbound shipping does not mean that all return shipping is free. Responsibility for return shipping depends on the reason for the return, as described below.

Optional Shipping Protection

Customers who purchase Shipping Protection at checkout may receive additional protection for eligible shipping-related incidents, including qualifying loss, damage, or theft that occurs during transit or delivery.

If an order covered by Shipping Protection experiences a shipping-related issue, please contact us at support@xcottons.com as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Photos or videos of any visible damage, if applicable
  • Relevant carrier or delivery information, if available

Eligible claims will be reviewed according to the Shipping Protection terms applicable to the order at the time of purchase.

Depending on the circumstances and applicable coverage, an approved Shipping Protection claim may result in a replacement, reshipment, refund, or another appropriate resolution.

Shipping Protection is an additional service for eligible shipping-related incidents. It does not replace or limit your rights under the ABLYEA Home Trial, Return & Refund Policy, or Limited Warranty.

3. Return Eligibility

To qualify for a return, the product must:

  • Be within the applicable trial period.
  • Be clean and in a condition suitable for return, recycling, or donation.
  • Be free from human-caused damage, including burns, cuts, tears, severe stains, persistent odors, pet damage, misuse, or improper handling.
  • Receive prior return authorization from ABLYEA Customer Support before being shipped, collected, donated, or otherwise disposed of.

Items returned without prior authorization or without following our return instructions may not be accepted.

For mattresses, we recommend unpacking the mattress within one month of delivery and not leaving it compressed in its original packaging for more than two months. Prolonged compressed storage may affect its ability to fully expand.

Products damaged as a result of misuse, mishandling, improper care, prolonged improper storage, or unauthorized return shipping may not be eligible for a full refund.

4. Damaged, Incorrect, or Defective Products

If your product arrives visibly damaged, please contact us at support@ablyea.com within 48 hours of delivery whenever possible and provide clear photos or videos showing the damage.

If you discover a manufacturing defect after delivery, please contact us as soon as reasonably possible.

Product Damage Upon Delivery or Unboxing

For product damage discovered upon delivery or unboxing, please contact support@ablyea.com as soon as possible and within 30 days of delivery. Please provide:

  • Your order number.

  • Clear photos or videos showing the damage and the product’s overall condition.

  • Photos of the outer shipping box, shipping labels, and packaging materials, if available.

Once damage is discovered, please retain the product and any remaining packaging until we have completed our review or provided further instructions. If the packaging is no longer available, please provide other relevant evidence to support your claim.

Damage-related returns, replacements, or refunds require sufficient evidence for ABLYEA to verify the damage and assess its cause. If the available evidence does not allow us to verify that the damage was present upon delivery or resulted from manufacturing or shipping, we may decline the damage-related claim.

Damage caused by misuse, improper handling, or other customer-caused damage is not eligible under this provision.

The 30-day reporting requirement applies specifically to product damage discovered upon delivery or unboxing. It does not shorten the applicable Limited Warranty or affect otherwise eligible Home Trial returns. 

Resolution of Verified Issues

For verified:

  • Manufacturing defects

  • Shipping damage

  • Incorrect products

  • Missing components

  • Other issues caused by ABLYEA

ABLYEA will provide an appropriate resolution in accordance with this Return & Refund Policy and the applicable Limited Warranty.

Where applicable, ABLYEA will cover the reasonable return or replacement shipping costs associated with verified product defects, shipping damage, incorrect shipments, or other errors caused by ABLYEA.

Depending on the circumstances, the resolution may include:

  • Replacement

  • Replacement parts

  • Repair

  • Reshipment

  • Refund

  • Another appropriate resolution

If you purchased Shipping Protection, eligible loss, damage, theft, or other covered shipping-related incidents may also be handled under the applicable Shipping Protection coverage.

5. Preference Returns

If you decide to return a product for a non-defect reason, such as:

  • Comfort preference
  • Firmness preference
  • Size
  • Room fit
  • Layout preference
  • Style preference
  • Change of mind

you may request a return within the applicable Home Trial period.

The product must meet the Return Eligibility requirements described above.

For preference-based or other non-defect returns, the customer is responsible for the actual return shipping, freight, carrier pickup, or other applicable logistics costs.

Where applicable, these costs may be deducted from the final refund amount.

Because mattresses and modular sofas are large products, return shipping costs may vary depending on product size, location, carrier requirements, and the return method available.

Our Customer Support team will provide the applicable return instructions after reviewing your request.

6. How to Request a Return

To start a return, please email support@ablyea.com before sending anything back.

Please include:

  • Your order number
  • The reason for the return
  • Photos showing the current condition of the product
  • Photos or videos showing any product issue, if applicable

Our Customer Support team will review your request and provide return authorization and instructions if the return is approved.

Depending on the product, location, and reason for return, the return process may include:

  • A return shipping label
  • Carrier pickup
  • Freight return arrangements
  • Donation or recycling instructions
  • Another approved return method

Please do not ship, donate, dispose of, or return any product without prior authorization from ABLYEA.

Items returned without authorization or without following the provided return instructions may not be accepted or eligible for a refund.

7. Refund Process

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed within 2–3 business days and issued to the original payment method.

Depending on your bank, card issuer, or payment provider, it may take up to 1–2 weeks for the refund to appear in your account after it has been processed by ABLYEA.

The final refund amount may be reduced by applicable:

  • Return shipping costs
  • Freight charges
  • Carrier interception fees
  • Financing-related charges
  • Discounts
  • Other permitted deductions

In certain cases where ABLYEA has approved an alternative return method, such as carrier collection, donation, or recycling, a refund may be issued after that process has been completed and confirmed by ABLYEA.

ABLYEA reserves the right to refuse a return or issue a partial refund if the returned product does not meet the conditions of this policy.

8. Order Cancellations

ABLYEA processes in-stock orders quickly, and some orders may enter the fulfillment process within approximately 1 hour after purchase.

If you need to cancel your order, please contact support@ablyea.com as soon as possible.

Before Fulfillment

An order may be canceled free of charge if the cancellation request is received before the order enters the fulfillment or shipping process.

After Fulfillment Has Started

Once an order has:

  • Entered fulfillment
  • Been processed by the warehouse
  • Been dispatched
  • Been transferred to a carrier

cancellation cannot be guaranteed.

If the shipment can still be intercepted, redirected, or returned to the warehouse, ABLYEA may attempt to assist with the cancellation.

Any actual:

  • Carrier interception fees
  • Transit fees
  • Return shipping charges
  • Freight charges
  • Other applicable logistics costs

incurred as a result may be deducted from the refund.

If the shipment cannot be stopped, the customer may receive the order and request a return under the applicable Home Trial and Return Policy.

Refusing delivery does not automatically guarantee a full refund, and any applicable carrier or return logistics costs may be deducted where permitted.

9. Mattress Expansion & Product Condition

Mattresses are compressed for shipping and may require time to fully expand after unpacking.

Temporary changes in dimensions, shape, or edge appearance may occur during the expansion period.

Most mattresses expand normally after unpacking, but we recommend allowing sufficient time for the materials to recover before evaluating the final shape or dimensions.

Slight edge dips or unevenness may occur temporarily during expansion. Please allow additional time for recovery and contact Customer Support if the issue persists.

Damage caused by improper handling, improper support, misuse, prolonged compressed storage, or failure to follow product care instructions may not qualify as a product defect.

10. Limited Warranty

Mattresses — 10-Year Limited Warranty

ABLYEA mattresses are covered by a 10-Year Limited Warranty against eligible manufacturing and structural defects under normal use and with proper support.

Warranty coverage is subject to the terms, exclusions, and requirements of the applicable ABLYEA Limited Warranty.

Modular Sofas & Sectionals — 3-Year Limited Warranty

ABLYEA modular sofas and sectionals are covered by a 3-Year Limited Warranty against eligible frame, structural, and manufacturing defects under normal residential use.

Warranty coverage is subject to the terms, exclusions, and requirements of the applicable ABLYEA Limited Warranty.

Normal wear and tear, accidental damage, misuse, improper handling, stains, odors, pet damage, or damage caused by improper use are not considered manufacturing defects unless otherwise stated in the applicable warranty terms.

Contact Us

If you have questions about your order, Home Trial eligibility, Shipping Protection, return, refund, cancellation, or warranty claim, please contact:

support@ablyea.com

Please include your order number when contacting us so our Customer Support team can assist you more efficiently.