Shipping policy
ABLYEA Shipping Policy
At ABLYEA, we aim to provide reliable and efficient delivery for our mattresses, modular sofas, and other home products. Please review the following shipping information before placing your order.
1. Shipping Coverage & Rates
Contiguous United States
ABLYEA provides Free Standard Shipping on eligible orders within the contiguous United States.
Excluded Locations
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- P.O. Box addresses
Delivery Address Requirements
A valid physical street address is required for delivery.
Please provide a complete residential or commercial street address at checkout. We are unable to deliver orders to P.O. Boxes.
If you are unsure whether delivery is available to your location, please contact us at support@ablyea.com before placing your order.
2. Order Processing & Delivery Times
ABLYEA processes in-stock orders quickly.
Some in-stock orders may enter the fulfillment process within approximately 1 hour after purchase.
Most orders are prepared and handed over to the carrier within 1–2 business days, excluding weekends and holidays.
Estimated Shipping Time
Once shipped, standard delivery typically takes 2–5 business days, depending on your location, product size, carrier service, weather conditions, peak shipping periods, and other circumstances outside our reasonable control.
Delivery dates are estimates and are not guaranteed unless otherwise specifically stated.
Once your order has shipped, you will receive a shipment confirmation email with tracking information when available.
3. Delivery of Large Items
Mattresses and modular sofas may be delivered by standard ground carriers or specialized freight carriers depending on the size of the shipment and delivery location.
Standard delivery generally means delivery to the shipping address provided at checkout, such as the:
- Doorstep
- Front porch
- Building entrance
depending on carrier accessibility and service availability.
Unless specifically stated otherwise, standard delivery does not include:
- In-home placement
- Room-of-choice delivery
- Assembly
- Removal of existing furniture
- Special handling inside the residence
Please make sure your delivery location is reasonably accessible to the carrier.
If your property requires special arrangements such as gate access, delivery appointments, freight elevator reservations, building authorization, or other access requirements, please make the necessary arrangements in advance.
4. Delivery Access, Failed Delivery & Additional Charges
Customers are responsible for providing a complete and accurate shipping address and ensuring reasonable access for the carrier.
Additional carrier or logistics charges may apply in situations including, but not limited to:
- Incorrect or incomplete shipping addresses
- Use of an unsupported P.O. Box address
- Restricted or difficult delivery access
- Missed scheduled delivery appointments
- Repeated delivery attempts
- Redelivery requests
- Address corrections after fulfillment has begun
- Carrier storage caused by the customer's inability to receive the shipment
- Special delivery arrangements requested by the customer
Where applicable, actual additional carrier or logistics costs may be charged to the customer.
ABLYEA is not responsible for failed deliveries or delays caused by incorrect, incomplete, or unsupported shipping information provided by the customer.
5. Optional Shipping Protection
Customers may choose to purchase Shipping Protection at checkout for additional protection against eligible shipping-related incidents.
Depending on the applicable Shipping Protection terms, eligible incidents may include qualifying:
- Transit loss
- Shipping damage
- Package theft
- Other covered shipping or delivery-related incidents
Shipping Protection Claims
If you purchased Shipping Protection and need assistance with an eligible shipping-related incident, please contact:
When submitting a claim, please provide:
- Your order number
- A description of the issue
- Relevant tracking information
- Photos or videos of visible damage, if applicable
- Any other information requested during the claim review
Claims are reviewed according to the Shipping Protection terms applicable to your order at the time of purchase.
Depending on the applicable coverage and claim determination, an approved claim may result in a replacement, reshipment, refund, or another appropriate resolution.
Shipping Protection is an optional service and does not replace or limit your rights under the ABLYEA Return & Refund Policy or applicable Limited Warranty.
6. Address Changes
Please carefully review your shipping information before submitting your order.
A valid physical street address is required for delivery. ABLYEA is unable to deliver orders to P.O. Boxes.
Because in-stock orders may enter fulfillment shortly after purchase, address changes cannot be guaranteed after an order has been placed.
If you need to correct or change your shipping address, please contact us at support@ablyea.com as soon as possible.
We will make reasonable efforts to update the address if the order has not progressed too far in the fulfillment or shipping process.
Once an order has been dispatched or transferred to the carrier, we generally cannot guarantee an address change.
If an address correction, shipment intercept, redirection, return, or reshipment results in additional carrier or logistics costs, those actual costs may be the customer's responsibility.
7. Order Cancellations
ABLYEA processes in-stock orders quickly, and some orders may enter the fulfillment process within approximately 1 hour after purchase.
If you wish to cancel your order, please contact support@ablyea.com as soon as possible.
Before Fulfillment
Orders may be canceled free of charge if the cancellation request is received before the order enters the fulfillment or shipping process.
After Fulfillment Has Started
Once an order has:
- Entered fulfillment
- Been processed by the warehouse
- Been dispatched
- Been transferred to a carrier
cancellation cannot be guaranteed.
If the shipment can still be intercepted, redirected, or returned, ABLYEA may attempt to assist with the cancellation.
Any actual costs incurred as a result, including:
- Carrier interception fees
- Address correction fees
- Return shipping costs
- Freight charges
- Transit fees
- Other applicable logistics costs
may be deducted from the refund.
If the shipment cannot be stopped, the customer may receive the order and request a return in accordance with the applicable ABLYEA Return & Refund Policy.
Refusing delivery does not automatically guarantee a full refund. Applicable return shipping, carrier, freight, or other logistics costs may be deducted from the refund where appropriate.
8. Tracking & Delivery Issues
Tracking information will be provided when available after your order has been dispatched.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.
If you believe your shipment has been lost, damaged, misdelivered, or stolen, please contact the appropriate support team as soon as possible.
Orders with Shipping Protection
For eligible claims related to purchased Shipping Protection, please contact:
General Order or Delivery Issues
For general order, shipping, product, or delivery assistance, please contact:
Please provide your order number and any relevant photos, videos, or tracking information so your request can be reviewed efficiently.
Contact Us
For general shipping, delivery, tracking, address changes, or order cancellation questions, please contact:
For claims related to purchased Shipping Protection, please contact:
Please include your order number when contacting us so your request can be handled as efficiently as possible.