Payment & Orders
When placing an order, can I use any discounts or offers?
Absolutely! We offer a first-time 10% OFF discount to every subscriber. There's no minimum order value required. Additionally, we provide exclusive discount codes in our social media posts and emails. Be sure to follow us for the latest discount updates. Alternatively, you can reach out to our customer service team.
What payment methods can I use?
We accept credit/debit cards and PayPal. Credit card options include Visa, Mastercard, American Express, and Discover Card. Additionally, we're also planning to offer installment payments.
I made a mistake with my order information. Can I modify my order?
We support modifications before shipment, but it might be a bit challenging after shipment. For specific inquiries, please consult our customer service team.
Can I cancel my order?
We can cancel orders before shipment, but once it's shipped, cancellation is no longer possible. For further assistance, please reach out to our customer service team for after-sales support.
I'm unable to process payment with my credit card.
It could be due to payment limits or risk controls on your card. I suggest contacting your card issuer for further details. Alternatively, you may consider using a different payment method.
Will you share my information with others?
At our company, your privacy is of utmost importance to us. Rest assured, we handle your information with meticulous care. Your email address is only shared with our trusted vendors who manage our email communications on our behalf. Additionally, we never share your credit card details or any financial information with third parties, and such data is not stored in our database. Details about your orders are only disclosed to our trusted vendors who process and fulfill orders or assist us in marketing our products. For a comprehensive understanding of how we handle your information, please refer to our privacy policy
Returns & Warranty
Is returns free of charge?
It depends on the circumstances. If there's an issue with the product upon receipt, we'll take full responsibility. You can opt for a refund or exchange for a new mattress. However, if you simply change your mind after receiving the item, you'll be responsible for returning it. If you're unsure, feel free to consult our customer service team. We value each customer and will provide you with the best solution possible.
After using the mattress for a while, it has started to sag a bit. What should I do?
No need to worry. We offer a lifetime warranty. If any issues occur due to normal use, you can contact us for repairs or to have a new mattress sent to you.
As a first-time buyer, what services do you provide?
We offer a 365-night trial and a lifetime warranty. Additionally, we provide free doorstep delivery service, and our customer support team is available 24/7. So, you can make your purchase with confidence in our mattresses.
Shipping & Tracking
When can I expect to receive my ABLYEA mattresses?
ABLYEA mattresses are shipped to you via FedEx or UPS. We have set up a local warehouse, so we will ship the order within 24 hours after receiving the order, and it can be delivered 2-4 days after shipment.
I haven't received my mattress.
If the logistics show it has been signed for but you haven't received it, please check if the delivery address was entered correctly and if someone at your residence may have signed for the package. If neither is the case, you can contact the logistics company to provide a proof of loss, and we'll arrange for a replacement mattress based on the proof provided.
How can I track my order?
You can enter your order number on our 'Track Order' page to check for the latest logistics updates.
The Mattress
What thickness of mattress should I choose?
1. 8-Inch Mattress:
- Feel: Typically firmer with less cushioning. Offers basic support but might lack the plush comfort of thicker mattresses.
- Ideal for: Lighter individuals, children, guest rooms, or those who prefer a firmer sleeping surface. It’s also a good option for bunk beds or trundle beds due to its lower profile.
2. 10-Inch Mattress:
- Feel: A balanced combination of support and comfort. Provides more cushioning than an 8-inch mattress while still being relatively firm.
- Ideal for: Average-weight individuals or those who prefer a medium-firm mattress. Suitable for most sleeping positions (back, side, stomach).
3. 12-Inch Mattress:
- Feel: Offers more cushioning and comfort layers, often resulting in a softer feel compared to thinner mattresses. Provides good support while adding extra plushness.
- Ideal for: Heavier individuals or those who prefer a softer mattress. It’s also suitable for side sleepers who need more contouring to relieve pressure points.
4. 14-Inch Mattress:
- Feel: Very plush and luxurious with multiple layers of cushioning. Offers deep support and a softer, more enveloping feel.
- Ideal for: Those who prefer a very soft mattress with lots of cushioning. Heavier individuals might also benefit from the additional support and comfort. Great for side sleepers and those who want a more luxurious feel.
How is edge support on the ABLYEA mattresses?
high-density foam or additional coils, along the perimeter of the mattress. These materials provide extra stability and structure to the edges, preventing sagging and ensuring uniform support across the entire surface.
Will ABLYEA mattresses have a smell when I first took it out of the box?
Our mattress is made from high-quality foam and generally has no odor. If there is a slight smell when you first open it, you can place the mattress in a well-ventilated area to let the odor dissipate.
How can I keep my mattress in good condition?
To keep your mattress in good condition, you can follow these tips:
- Use a Mattress Protector: A waterproof and breathable mattress protector can shield your mattress from spills, stains, and dust mites.
- Rotate Regularly: Rotate your mattress every 3 to 6 months to ensure even wear and prevent sagging.
- Clean Your Mattress: Vacuum your mattress regularly to remove dust and allergens. Spot clean any stains with a mild detergent and water, but avoid soaking the mattress.
- Provide Proper Support: Ensure your bed frame or foundation is sturdy and suitable for your mattress type to prevent sagging and increase longevity.
- Avoid Jumping: Keep heavy impacts and jumping on the mattress to a minimum to prevent structural damage.
- Maintain a Clean Environment: Keep your bedroom clean and free of excessive humidity, which can encourage mold and mildew growth.
Is it okay to keep your mattress on the floor?
Yes, you can keep your mattress on the floor, but be aware that this can lead to issues with allergens, dust, and mold. Additionally, having your mattress too low to the ground might make it more difficult to get in and out of bed.
How do I set up my mattress?
Setting up your mattress in a box is simple and straightforward. First, carefully remove the mattress from the box and place it on your bed frame or foundation. Next, unroll the compressed mattress and remove the plastic packaging. Allow the mattress to fully expand, which typically takes 24 to 48 hours. Once fully expanded, your mattress in a box is ready to provide you with a comfortable and supportive sleep experience. If you have any questions or need further assistance, please refer to our detailed setup guide or contact our customer service team.
What are the advantages of hybrid mattresses compared to other types, and who are they suitable for?
Hybrid mattresses offer several advantages over other types of mattresses. They combine the support of innerspring coils with the comfort of foam layers, providing a balanced feel that suits a variety of sleeping styles. The coils offer excellent support and breathability, while the foam layers provide pressure relief and contouring comfort. This combination can reduce motion transfer, making it a good option for couples.
Hybrid mattresses are particularly suitable for people who:
- Prefer a balanced feel that is not too firm or too soft.
- Need good support for their back and joints.
- Sleep hot and need better airflow to stay cool at night.
- Are couples who want to minimize motion transfer disturbances.
Overall, hybrid mattresses cater to a wide range of sleepers, offering the benefits of both innerspring and foam mattresses in one.
What materials are used in the ABLYEA mattress?
The ABLYEA hybrid mattress is composed of 8 layers of high-quality materials, arranged from top to bottom as follows: cooling sleep surface, egg air-circulation foam, high density foam, non-woven fabric, high resilient pocket spring, non-woven fabric, supportive foam, and anti-slip bottom. Additionally, our hybrid mattress is CertiPUR- US and OEKO-TEX certified, ensuring that it is safe, eco-friendly, and free from harmful chemicals.
Mattress Size Dimensions Guide
What sizes are available for ABLYEA mattress?
We offer four sizes: Twin, Full, Queen, and King. Here are the dimensions for each size:
- Twin: 75"L x 39"W
- Full: 75"L x 54"W
- Queen: 80"L x 60"W
- King: 80"L x 76"W
What size bed is suitable for two people?
The most common bed sizes for two people are Full, Queen, and King. A Full-size bed provides enough space for two people to sleep comfortably, but for more space and freedom of movement, many couples prefer a Queen or King size. A Queen bed offers additional width and length compared to a Full, while a King bed provides the most room for couples to spread out. Ultimately, the choice depends on personal preference and the available space in the bedroom.
Can't find what you're looking for?
Send us an email to tell us what's up
Email us at support@ablyea.com